Online Support

We use a ticketing system to keep your requests organized and ensure nothing gets overlooked. As a standard, we aim to respond to every issue within 24 working hours. Please see the Online Support (Ticketing) System User Guide under the Featured Questions on the right which will show you how to use the system most affectively. 

To help you get the most out of our support, here’s what you need to know:

• Check our Frequently Asked Question (FAQ) articles first – Some questions may already have answers there, giving you an instant solution without waiting for a ticket response. See the Knowledgebase menu above and Featured articles below. New articles would be added regularly. 
• Valid email address required
  A valid email is needed to submit a ticket. Please use an email address you check regularly so you don’t miss any responses or updates from our team.
• Create an account for better tracking
  We encourage you to register or create an account. With an account, you can easily track and follow up on all your issues and past engagements in one place.
• Unique ticket number for every request
  Each request receives a unique ticket number. Be sure to save it—you’ll need it to check progress or follow up on your issue later.
• Full history of past engagements
  Access a complete history of all your support requests and past conversations whenever you need to refer back to them. See FAQ article How to see your past tickets on Ticketing System.